Refund policy

Lumira: 30-day money-back guarantee

You can try Lumira and request a refund within 30 days of delivery if it is not right for you. Opened or tried bottles are eligible under this guarantee.

Email support@lumiraly.com with your order number within that period. We will provide the return instructions before you send anything back.

How to request a return

Please include your order number or proof of purchase when contacting support@lumiraly.com. Contact us before sending anything back so we can provide return instructions.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We currently do not offer direct product exchanges. If you need a different product, please contact us at support@lumiraly.com. If your return is eligible and approved, you may place a new order separately.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Our 30-day money-back guarantee also applies to opened or tried Lumira products. Please provide your order number or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@lumiraly.com